JOB TITLE: Tenant Coordinator

JOB SUMMARY

Reporting to the Senior Property Manager(SPM), the Tenant Coordinator assists in the management of daily operations of assigned properties with a focus on developing and maintaining strong relationships with all stakeholders (including colleagues, tenants, vendors/contractors, and ownership) and on the repair and maintenance (R&M) of the buildings and grounds to keep them in good physical condition.

ESSENTIAL JOB FUNCTIONS

· Act as a liaison between tenants and Jumbo Capital Incorporated for an assigned portfolio of properties.

· Assist with:

• Tenant Management: Communicating property-related matters clearly, consistently, and timely; ensuring requests, including work orders, are addressed timely and in a manner that eliminates recurring problems; organizing and participating in tenant meetings and appreciation events; abstracting leases and updating tenant contact information, certificates of insurance, lease files; coordinating tenant move-ins and move-outs; compiling tenant-owned maintenance contracts.
• Inspections: Surveying tenant space, common areas, base building areas, and grounds to ensure high level of maintenance, including writing and submitting property inspection reports and work orders. Tour vacancies to ensure they are in “show ready” condition as well as provide suggestions on how to better the condition of a vacant suite.
• Building Engineering: Helping Chief Engineer implement preventative maintenance programs for, and repairs of, all HVAC, electrical, plumbing, and life safety equipment and systems. Drafting property inspection checklists for Chief Engineer, Engineer, and Maintenance Technicians.

o Procurement: Drafting and distributing RFP (request for proposal) documents for the competitive bidding of goods and services, coordinating interviews/meetings, fielding questions, saving/filing all related documents, analyzing proposals.

• Vendor/Contractor Management: Conducting walk-through/inspections and meetings with vendors; ensuring vendor complies with contract terms, including building rules, and addresses deficiencies; enforcing safety protocols and risk management/insurance requirements.
• Project Management: In collaboration with Building Engineering, managing all aspects (administrative, technical, operational, etc.) of large R&M and capital expense projects.
• Accounting: Coding invoices, reviewing general ledger, making accruals, explaining variances to budget, collecting accounts receivable, reviewing mid-year and year end reconciliations, and responding to tenant questions and feedback.
• Budgeting: Developing and drafting annual budgets for operating expense and capital projects and prepare for and participate in budget/business plan review meetings.
• Reporting: Preparing for and participating in weekly asset performance review meetings with Management and Partners; drafting periodic financial and operational reports.
• SOPs, O&Ms: Drafting and updating standard operating procedures (SOPs) for the Property Management Department and implement them as appropriate; drafting and updating operations and maintenance manual (O&M) for each property and new acquisition within assigned portfolio.
• Human Resources: Fostering a positive, collaborative work environment to build a cohesive team focused on achieving ownership's objectives for each property.

· Assist Asset Management and Acquisitions/Dispositions Teams as directed by SPM.

· Perform all other duties and projects as assigned by the SPM.

QUALIFICATIONS

· Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).

· Driver’s license and personal vehicle required for travel around the portfolio.

· Bachelor’s degree preferred.

· Experience in commercial real estate a plus.

· Strong work ethic and collaboration skills.

· Communicates effectively in both spoken and written word.

· Keen attention to detail.

· Analytical, efficient, effective, productive.

· Self-motivated, proactive, and able to work independently.

· Thrives in a fast-paced, constantly evolving environment.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• No on call
• On call

Experience:

• Property management: 1 year (Required)

Ability to Commute:

• Burlington, MA (Required)

Work Location: In person